There are many different things you can do when using our site, including finding information about Commercial Door Hardware and the purchasing of Commercial Door Hardware. When you share your information with us, for example by creating an account on xpresslocks.com , we can make those services even better. As you use our services, we want to be 100% transparent in how we’re using information and the ways in which you can protect your privacy.
What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
It is our goal to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, please read more about these important terms first. Here at Xpress Locks we care about your privacy, whether you are a new to buying doors or are an existing Xpress Locks customer, do take the time to get to know our policies and how we work. If you have any questions please feel free to contact us.
Information we collect
We collect information to provide better services to all of our users – from adapting our website to your location or language, to allowing us to contact you regarding your purchase or order.
We collect information in two ways:
Information you give us. For example, upon request of a quote or ordering any of our products, we’ll ask for personal information, like your name, email address, telephone number or credit card. In order to provide the best possible service, some information may be required.
Information we get from your use of our services. We may collect information about how you use our site and services, like when you visit our website or use our forms. This information includes:
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Xpress Locks may associate your device identifiers or phone number with your Account.
When you use our services or view content provided by Xpress Locks, we may automatically collect and store certain information in server logs. This may include:
details of how you used our service, such as individual search queries looking for specific commercial door hardware.
telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
Internet protocol address.
device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
cookies that may uniquely identify your browser or your Xpress Locks Account or Purchase.
When you use our website, we may collect and use information about your actual location to tailor our services to your area such as GPS signals sent by a mobile device.
We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and anonymous identifiers
We use various technologies to collect and store information when you visit a Xpress Locks website, and this may include sending one or more cookies or anonymous identifiers to your device.
How we use information we collect
We use the information we collect from all of our website to provide, maintain, protect and improve them, to develop new ones, and to protect Xpress Locks and our users.
We also use collected information to offer you content tailored to your location.
When you contact Xpress Locks, we may keep a record of your communication to help solve any issues you might be facing, or to tailor our products & services.
At our discretion, we may use your email address or other contact information to follow up on any issues, quotes, or provide information on future sales or promotions.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.
For example, by saving your location or language information, we are able to have our services appear in the language you prefer, or show regional specific information.
When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, or health.
We may combine personal information from one service with information, including personal information, from other services – for example, if you submit a quote without a phone number, but call us at a later time, we will add your phone number to our records.
Transparency and choice
Our customers have different privacy concerns.
Our goal at Xpress Locks is to be clear about what information we collect, allowing you to make meaningful choices about how it is used.
You may choose to set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us.
However, it’s important to remember that many of our services may not function properly if your cookies are disabled.
For example, we may not remember your language preferences.
Information you shareAny information you choose to share with Xpress Locks will not be shared without your prior permission.
Accessing and updating your personal informationWhenever you use our services, we aim to provide you with access to edit personal information.
If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
To update your personal information, we ask that you contact us and may require you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for example, requests regarding information stored on backups).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we strive to maintain our website so that it protects information from accidental or malicious destruction, after you request us to delete your information, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.Information we shareWe do not share personal information with companies, organizations and individuals outside of Xpress Locks unless one of the following circumstances apply:
With your consentWe will share personal information with companies, organizations or individuals outside of Xpress Locks after attaining you consent to do so.
We require opt-in consent for the sharing of any sensitive personal information.
An example of this would include asking for an installation quote, we would share your information with the third party installer to contact you directly.
We may share aggregated, non-personally identifiable information publicly and with our partners – like interactive agencies, marketers or consulting firms. For example, we may share statistical information about searches for particular products with our suppliers.
Information securityWe work hard to protect Xpress Locks and our users information from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold.
We encrypt many of our services, particularly payment information using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to CDF employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We also adhere to several self regulatory frameworks.
When we receive formal written complaints, we will contact the person who made the complaint to follow up.
We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.